Magic Pie 3 started to brake and stopped working

[LB]

My two months old Magic Pie 3 stopped working this morning.
It suddenly started to brake, with a force I have not experienced before. It almost stoppped the wheel spinning.
I thought something had got stuck in the wheel but no such luck.
I had to walk back home to change to a stone age muscle-only type of ride.
Even when walking there was a lot of resistance. It didn't matter if the battery was connected or not.

Have anybody got any ideas on how to fix this?

Kind regards
Lars

[Bikemad]

Hi Lars andto the forum.

Unfortunately it sounds like your controller has failed and will need to be replaced. I suggest you contact your supplier and explain the fault and they will hopefully send you a replacement controller.

Accessing the controller should be relatively easy once the wheel has been removed from the bike.

If you watch Gary's video you will see exactly how it's done.

The circlip that secures the cable against the axle can sometimes be a bit awkward to remove where it fits into the tiny holes in the axle. All you need to do is use a pair of pointed tweezers or a small thin flat blade screwdriver to gently ease out each end of the clip in turn:



Here is a picture showing the clip holding the cable nice and snug into the axle's recess, to keep it well away from the centre of the rotating cooling fan/disc mount assembly to prevent damage from chaffing:



Alan
 

[LB]

Ok sorry to hear that.
 I bought it directly from Golden Motors from the website.
is there an email adress (other than sales@goldenmotors.com) for support and repairs?
Kind regards
Lars

[Gregor]

Hello Lars.

I was given this e-mail address to contact David at Golden Motor China about warranty issues (wyh@goldenmotor.com)

Good luck.

Gregor.