friggerand makes some good points.
It is too bad that some of us who are making every attempt to take care of customer service issues have a significant amount of the traffic diverted away by the forum. Now that "we" have blown the customer out of the water, I wont have a chance to supply him with a product that up until this point was the motive power for his business.
The factory does not want to be in the customer service business. They want to engineer and build product, which is sold and maintained by the dealers. It is a prominent issue addressed in the franchise agreement. The only way I can get product at discount, is if I am willing to provide customer service. There has been a huge effort to establish a dealer network to address sales, service, and warranty issues.
Panel moderators are usually pointing the customers back to the factory for sales and support.
I will say it too, to get it out of my system. Crystalite. Unfortunately for fraggerand, he wont be able to build a cost effective system that he can sell at a profit based on the breathtaking cost of those systems. So we all lose.
If I was sensitive to colorful language, I would not be on the internet at all.
Good work team!
