Problem dealing with Golden motor Canada

[Kirk]

Forget it Gary, he's part of the Me generation. It will never come out right with him.

As always YMMV

[Bikemad]

I didn't expect to return to this after a few days away from the forum!

I've tried to consider this problem from both sides, but it's very difficult to remain unbiased where Gary is involved.
I can honestly say that I have never dealt with any other dealer who was as considerate and accommodating to their customers as Gary is to his.

Having experienced his customer service first hand, I'm in total agreement with the vast number of his customers who have posted positive comments regarding his high standard of service and commitment to customer satisfaction.

I would though recommend Gary from Goldenmotors.ca as he has been very co-operative and a pleasure to deal with, a real good honest guy and great representative of the company every step of the way

I really recommend to anyone who wants to buy anything from GM China thinks about and instead buy from a retailer such as Gary GM Canada, who is totally awesome! He sells/shipping wordwide!
In this case, you get a good product and good customer support!

I think anyone trying to slag Gary off publicly would simply be wasting their time, because there are far too many of us on this forum who have dealt with Gary and know exactly what he is like, and just how willing he is to help others, most of the time at his own expense! 

My solution to this problem is as follows:

Doug, as you've already said it's "not about the money", simply pay Gary back the additional 90 dollars discount that was wrongly given to you (you did not enter the coupon code, so you were clearly not entitled to receive the discount) and I will make sure that Gary sends you a twist throttle and a refund for the freewheel removal tool that you obviously no longer require, and you can even keep the thumb throttle as a spare!

Gary, you must stop giving your money to people who obviously don't deserve or appreciate it.
Also, I don't make a habit of giving away other peoples' property, so please invoice me directly for the cost of the thumb throttle that I've decided to donate to Doug.  If you don't still have my PayPal details on file, send me a request for payment via my email.

The entertainment value I've had from reading this particular thread has been worth it!

Alan
 

[GM Canada]

Thanks for that Alan, Actually thanks to everyone for your support, even those who only watched from the side lines or haven’t even read this yet. I know you are all out there and I know your rides are still running. Believe me I know!

I must say after having this done to me a few times now it’s becoming like an unwanted art. Someone drags you out in to the forum and takes a few jabs at you, you defend yourself a bit, not really wanting to even start with this. They jab you a little more. You still try to defend yourself. Still more jabs. So you jab back. Then more jabbing at a faster pace from both sides. Then as a fighter you realize how lame he is, he really only has one punch. Then it’s an uppercut, A quick left, hard right then one straight up the middle. Straight downtown baby! Then it’s over. A little whining , maybe a little more whimpering still to come, then nothing. The thread fades away into oblivion.

I didn't get this cape for nothing. I earned it!

Sorry to make light of it at Doug’s expense, but give me a friggen break!

Gary

[kn5332]

Hi Folk

I must compliment you Alan for your generosity.

As a person with Parkinson's disease, I have had to relinquish my drivers license on the orders of my doctor. This started me looking at alternate methods of transportation. This brought me to electrically powered tricycles. I have spent many hours on the Internet looking for organizations and suppliers to help me out. In all my research, Gary of Golden motor Canada was the most helpful of all Internet sites that I communicated with.

So when I read about this situation above, the first thing entered my mind was the amount of man hours spent over small puddle of spilled milk. There are many things more enjoyable to do than arguing with one another. I had to learn this the hard way. We have only one trip to make in our lifetime. So let's make the best of it and enjoy every moment the space we live in.

Cheers
Kevin Newton - Occupational Health and Safety Specialist

[N43122]

I've got an issue in which Golden Motor Canada sent me a defective item.  26" MP III kit.  We sent the item back.  Gary Salo at GMC received the item but was upset that he had to pay import taxes on the return tells us we owe him $45 for the taxes.  We explain to him it is not our duty to pay the import taxes and he can request a rebate for defective items return from his taxing authority. He refused to exchange or refund.  We open a paypal claim.  Paypal sides with us and refunds our money. He then appeals the case and tells paypal he never received the return.  They then reverse the claim and pull funds from our account.  Roughly $550.

So, now Gary has our funds and our merchandise and he refuses to do anything about it.

We just lost $550.

Let me add we have bought from Gary over $2,000 worth of orders since March of this year over the course of 4 orders.  All 4 orders had problems in which he'd send the wrong item or a defective item.  Of the previous 3 orders he did manage to fix the issue albeit in a slow and untimely manner.  Now on this 4th issue he's kept our funds and our merchandise.

Any ideas on how we can get this resolved?

[GM Canada]

I've got an issue in which Golden Motor Canada sent me a defective item.  26" MP III kit.  We sent the item back.  Gary Salo at GMC received the item but was upset that he had to pay import taxes on the return tells us we owe him $45 for the taxes.  We explain to him it is not our duty to pay the import taxes and he can request a rebate for defective items return from his taxing authority. He refused to exchange or refund.  We open a paypal claim.  Paypal sides with us and refunds our money. He then appeals the case and tells paypal he never received the return.  They then reverse the claim and pull funds from our account.  Roughly $550.

So, now Gary has our funds and our merchandise and he refuses to do anything about it.

We just lost $550.

Let me add we have bought from Gary over $2,000 worth of orders since March of this year over the course of 4 orders.  All 4 orders had problems in which he'd send the wrong item or a defective item.  Of the previous 3 orders he did manage to fix the issue albeit in a slow and untimely manner.  Now on this 4th issue he's kept our funds and our merchandise.

Any ideas on how we can get this resolved?

Looks like its time to start quoting people again. If you would like to stop hiding behind your user name and allow me to present your attempted fraud against me just give your permission. The proof I have is undeniable. If its public opinion your looking for you wont like the outcome.

Gary

[N43122]

I fail to see how it is fraud when you will not return the merchandise or refund our payment.  As it stands currently you have our order in your possession and our funds.  What more is there?

[MAGICPIE3FOCUSPOWER]

Yes I agree with the tax issue.

Buyer is responsible for taxes when buying.
So seller should also be responsible for taxes when sending back item(s). That should be fair!

[MAGICPIE3FOCUSPOWER]

The package was with tracking number and signature options?

[GM Canada]

I fail to see how it is fraud when you will not return the merchandise or refund our payment.  As it stands currently you have our order in your possession and our funds.  What more is there?

The tax was mentioned but has nothing to do with the real issue.

The issue here is the item you sent back is not from the transaction you made your claim on. I proved it, it was easy. PayPal and anyone that has seen my evidence agrees you are making a false claim. So keep hiding your identity as the truth would only cause you embarrassment. If you want back what you actually sent me its no problem. My last offer was to send you a brand new replacement and you stated "Send it if you want but we will be refusing the delivery". This would cause it to be sent back and I would have to pay the return shipping as well. I guess if you continue to lie about this you will force me to display the evidence of what a fraud you are.

Gary

[GM Canada]

I've got an issue in which Golden Motor Canada sent me a defective item.  26" MP III kit.  We sent the item back.  Gary Salo at GMC received the item but was upset that he had to pay import taxes on the return tells us we owe him $45 for the taxes.  We explain to him it is not our duty to pay the import taxes and he can request a rebate for defective items return from his taxing authority. He refused to exchange or refund.  We open a paypal claim.  Paypal sides with us and refunds our money. He then appeals the case and tells paypal he never received the return.  They then reverse the claim and pull funds from our account.  Roughly $550.

So, now Gary has our funds and our merchandise and he refuses to do anything about it.

We just lost $550.

Let me add we have bought from Gary over $2,000 worth of orders since March of this year over the course of 4 orders.  All 4 orders had problems in which he'd send the wrong item or a defective item.  Of the previous 3 orders he did manage to fix the issue albeit in a slow and untimely manner.  Now on this 4th issue he's kept our funds and our merchandise.

Any ideas on how we can get this resolved?

Another thread on this fraud? Pick one and go with it.

To avoid any confusion, the other identical post has been removed by moderator and all replies merged with this topic.

The tax was mentioned but has nothing to do with the real issue.

The issue here is the item you sent back is not from the transaction you made your claim on. I proved it, it was easy. PayPal and anyone that has seen my evidence agrees you are making a false claim. So keep hiding your identity as the truth would only cause you embarrassment. If you want back what you actually sent me its no problem. My last offer was to send you a brand new replacement and you stated "Send it if you want but we will be refusing the delivery". This would cause it to be sent back and I would have to pay the return shipping as well. I guess if you continue to lie about this you will force me to display the evidence of what a fraud you are.

Gary

[N43122]

This is very odd. I have no idea what you are talking about. The other transaction you reference was fine.  We have that motor and it's in great working order.  You are confusing our orders.

Here are the undeniable facts. We received a defective motor. We send it to you.  You receive it.  You then tell us we must send you an additional $45 to cover the taxes you had to pay to receive it. We refuse on the basis that a tax should not have been paid let alone by the customer returning a defective product.

I'll say it again.  The fact remains, you have our merchandise AND our funds.  How many more times can I say it. You still have not acknowledged this very simple fact.

This could all be resolved by sending us either a working wheel or a refund equal to the value of the wheel.   Such a simple resolution and for the life of me I can't understand why it won't happen.

[N43122]

The package was with tracking number and signature options?

Yes.  See attached shipping info.  It was received on Oct. 22 and since the package was insured it was signed for.

[TERA6]

Seems pretty goofy to me that throughout this thread N43112 has never simply said, sure go ahead and show the proof.
Anyway I've also ordered over $2000.00 worth of product going back over a year and the only issue I had was a charger that didn't work when I got it. I told Gary and I got a new one quickly.

Doug

[N43122]

I spoke with Gary on the phone.  We've cleared up what has happened.  There was confusion among the two different transactions that were placed only a week or so apart from another.  We were asking for a refund for the wrong transaction.  Our mistake.  In any case Gary and I have agreed the transaction in question is for a lesser amount of $279.  I can see where from Gary's point it looked like we were trying to get more than what we sent.  Agreed and I'd have thought the same thing.

I've contacted paypal and explained to them our error and have put the dispute on the proper transaction.

What a mess.... but it looks like we may be headed in the right direction.

I was never saying Gary was a scam, simply that he was not refunding for merchandise he has in his possession.  In our conversation he managed to explain the situation and how our paypal dispute was actually for the transaction for the motor he sent one week before the other.  Clearly an error on our part.

Sometimes a phone discussion is better than swapping emails and allegations.  Should have talked to Gary earlier.

So.. here's to hoping for a timely resolution.