Doug,
Your first post before you edited it after I replied
I ordered the MP3, a rear rack, freewheel removal tool and a 48v lifepo battery off of Gary in Ontario who runs Golden Motor Canada's online shop. Anyway, I was hesitant to send well over $1000 online to some company I have never heard of but after reading many posts I took the chance. So, my package finally arrives and I have two problems. I ordered the twist grip throttle and received the thumb throttle and the freewheel tool is nowhere to be found. So I email Gary about it and he says he will mail me out the tool I ordered and never said anything about the thumb throttle (guess I can live with that). So upon assembly I find my pie wheel binds so I'm kinda pissed that I don't have this tool and it looks like its weeks away. So I end up buying one from a store and die grinding the hole out so that it fits. Almost a month later I'm wondering if this tool will ever show up so I track it down and it turns out Gary sent it to a different address than where he sent everything the first time and the tool has been sent back to him. So, they charge him shipping costs of $25 to send it back and he emails me telling me that he will not ship it out to me to my correct address because he incurred to much shipping costs now on this item and he is loosing money. So, now because of an error on his part on my initial order I am now out $20 and never did get the tool I ordered and paid for. Now I know its not a lot of money but when I buy something online and pay you my money I fully expect that I should get it even if you make a mistake and forget to put it all in the box. Any additional costs should be absorbed by the company for this error as costs of doing business. Also, I was thinking about ordering another $1000 set up in the future and now I would not. Who knows I may only end up getting half my order. I asked him if it would be easier to just refund me the money spent on this tool and he refused that as well. I hate that when you order online you have to pay up front and no guarantee you will get what you paid for. I've tried working this out with Gary and he feels I should just accept this loss as I'm already ahead due to a coupon code promotion I was able to use. Again, not about the money its about his error and the fact that if I had really needed this tool and not been able to fabricate one on my own I would still be waiting (almost two months) and not be able to use my MPIII yet and I guess I would have had to order and pay him again for it and missed over two months of summer bike riding time before I got everything working. Not a very good way of doing business Gary.
Your second post
Ya I didn't move Gary that was an old pay pal address from years and years ago. I changed nothing with pay pal so I'm not sure how it got sent to this old address when the first package made it to my present address no problem. Also, I filled out my info and where I wanted my items shipped to on your web page and then simply paid with pay pal as a credit card because you don't accept visa. How does my first package get sent to my house and the second package sent goes to a very old pay pal address that is different from where my first package was sent. I deleted the old address after the item was sent to it for some strange reason and I am still without the freewheel tool I ordered. Maybe you should be more clear on your web page that the shipping address will be whatever it says on pay pal not what you fill out on your site. And even then it may go to an alternate address on pay pal if you have more than one on that account. If I had made the mistake of sending one wrong part and forgetting another and then the resent part somehow got mixed up and sent to a different address I would not be telling my customers that they are SOL and they should be happy because they got a sale price. I wanted my tool or an upgrade to the usb cable which would have made me a happy customer after dealing with all these mishaps. Any other company would have made sure the customer was satisfied if they made these mistakes.
It is the busiest time of year I am behind on email, shipping, pretty much everything. It is difficult to find the time to get back to this but I will try hopefully for the last time in this issue.
I feel a need to quote everything you say now as I have been down this road before. People like to post outrageous comments or things that are not true. Then after someone responds they go back and edit what they originally said. Already can go back to the begining of this thread and can clearly see your post has been edited and is different then the quote in my first response.
For obvious reasons you have decided it’s probably not a good idea for you to upload our entire email into this thread although I still welcome it and give my permission. Since you did not upload the entire email here I will just touch on the points that you did make here.
How does my first package get sent to my house and the second package sent goes to a very old pay pal address that is different from where my first package was sent.
This I have explained in countless email even in the first response to you in this thread which is a copy of an email I sent you. I even called PayPal and gave you their explanation. If you don’t understand this yet I don’t know what else to say.
When you first received your kit you contacted me and what bothered you the most was you would not be able to build your bike until a tool arrives. I told you this, Which again is from an email to you.
Ok sorry about that. I will send one out. In the meantime you can take your wheel to a bike shop and have the freewheel removed. Use the spacer ring behind the freewheel so nothing binds and you should be ok. You can always take it off and remove the spacer ring once you get the tool to see if it will spin without binding. But definitely use the spacer ring behind the freewheel for now.
Gary
You wrote this in your first post in this thread
So upon assembly I find my pie wheel binds so I'm kinda pissed that I don't have this tool and it looks like its weeks away. So I end up buying one from a store and die grinding the hole out so that it fits.
If you had taken my advice this would not have been necessary.
. I've tried working this out with Gary
Nothing could be further from the truth. You did nothing but say give me what I want or I will bad mouth you in the forums.
and he feels I should just accept this loss as I'm already ahead due to a coupon code promotion I was able to use.
Again you did not use a coupon. You made a purchase from my website and paid full price. When I saw your email an remembered you I decided to give you a break as you seemed like a nice guy with a concerened spouse. Many people buy from my website and do not use the coupons. It’s the people that subscribe to the newsletter or read the online news that benefit from this, not everyone. I simply gave you 90.00 because I liked you. It was an hour and a half later, there was no email or call from you stating you forgot. You were unaware the coupon even existed or you would have mentioned it.
Again, not about the money its about his error and the fact that if I had really needed this tool and not been able to fabricate one on my own I would still be waiting (almost two months)
Again if you had taken my advice with the spacer ring none of this would have been necessary.
Almost a month later I'm wondering if this tool will ever show up so I track it down and it turns out Gary sent it to a different address than where he sent everything the first time and the tool has been sent back to him
There is only one way you could have had that tracking number. I checked all email and messages in the website. I never gave you the tracking number for the tool. The only way you could have received it is from the email from paypal at the moment I select “print label”. Paypal is great for many reasons. One is whenever I use paypal shipping to ship to someone an email is generated. This email is sent to both the shipper and the receiver of the package and is so both parties are notified the packaged and has been shipped. Also in this email is the address the package is coming from and where it is going to. So both parties can check the addresses to see if it’s all correct. Anyone who has ever purchased anything from me has received this email. It comes automatically.
Here is an example I had sent back to me by request from a recent customer. Some parts are edited for privacy.
> Date: Thu, 24 May 2012 19:29:32 -0700
> Subject: Your purchase will be shipped by PayPal Shipping with Canada Post®
> To: EDITED@hotmail.com
> From: service@intl.paypal.com
>
> Hello EDITED NAME,
>
>
> Your package will be shipped by PayPal Shipping with Canada Post.
>
> GoldenMotor.CA used PayPal Shipping with Canada Post to create a shipping label for your package. Once the package is given to the local post office, it will be on its way to you.
>
> You can check the delivery status of your package online at:
> https://em.canadapost.ca/emo/basicPin.do?trackingCode=PIN&action=query&language=en&trackingId=721002969236EDIT
>
> Please note: Tracking information is updated throughout the day. The information is usually available by noon the next business day.
>
>
> -----------------------------------
> Shipment Details
> -----------------------------------
>
> Item Number: 721002969236EDIT
>
> Ship From:
> GoldenMotor.CA
> 1242 Alexandra Ave.
> Mississauga, Ontario
> l5e2a5
> Canada
>
>
> Ship To:
> EDITED NAME
> EDITED STREET ADDRESS
> Guelph, Ontario
> n1k1x8
> Canada
>
>
> Carrier: Canada Post
> Service Type: Expedited Parcel (1 - 7 business days)
>
>
> Insured Value:
> Signature Confirmation: No
>
> Planned Mailing Date: May 24, 2012
>
> This package has been insured. Please contact the seller if you need to file an insurance claim. You can view the claims section of the CPC website at:
If you would have read this email you would have seen the address was wrong and you could have let me know. I could have called Canada post and had it redirected. They do this, you can even do it on their website. You certainly can take some ownership of this error going to completion. It could have been corrected quite easily. Instead, as you say you waited almost a month before looking at it.
Any other company would have made sure the customer was satisfied if they made these mistakes.
You have said this “any other company” thing several times. Who exactly are you comparing me to? Walmart? IBM? Microsoft? Ok lets go with that, or any other company you can think of. Please name any company that would contact you 90 minutes after a purchase and say “Surprise! we decided we like you we want to give you 90 dollars back”. Please let me know what company this is. I would certainly like to deal with them.
Anyway, I am done with this. I have email to write, boxes to pack, returned product to test, etc. I can not waste any more time with this. People need me to get back on track. One thing I can thank you for is the added traffic to my website. On my website I can see where people come from to visit my website and this thread is quite popular in my statistics.
A wise person once told me “spend your time with the people that appreciate you and what you do for them”. A very wise man indeed. I shall return to those people now.
I still invite you to upload the rest of our email conversation so all can see.
Gary
