Charging fault

[frank]

Im a new member here and having a problem trying to post as I find this forum as mostly locked off, well im going to post it here as I cant find a proper open place to post this., sorry in advance if this griefs someone.

Well I finally recieved my rear wheel kit, happy as could be, No instruction, even though every thing is shown in every you tube I have seen of how to assemble,. No torque arm, was thinking that this was part of the kit, or is that an added extra, as I would have thought that was a neccesary part for optimal operation, I wired all up, and put battery on charger as I slept the night away, put the battery on, NOTHING no lights indicating any power what so ever, and this all came from the factory, I have read in the forum that others have had problems with the battery that comes strieght from the factory, as it is I see no sticker or any other indicator that there has been any quality control at all to insure that a proper working battery is recieved to some customers.

As I have now seen from the forum that this is something that seem to be overlooked as a form of customer service, that an inspection of a working battery is sent, as it would be proper duty of care to sell full operational merchandise, rather than something that needs to be checked and or possibly fixed at the recievers end.

[Bikemad]

Hi Frank andto the forum.
Unfortunately the posting restrictions that you have encountered, had to be implemented in order to reduce the high number of spam posts that were appearing on a daily basis.

If nothing is lighting up on the charger, it's more likely to be a fault with the charger rather than the battery. If your charger has a voltage selector switch, please ensure it is set to the correct voltage for your country (115V or 230V).


If your charger is equipped with a fuse, check the fuse to see if it has blown and replace it if necessary.


Please let us know if this cures the problem.

If nothing lights up on the charger after checking the above, you will need to contact GM direct and explain your problem to them, and don't forget to let us know the outcome.

Alan
 

[frank]

WOW yours has a fan

The charger they sent looks totaly differnt from what you recived, what was sent to me has no switch, no fuse, looks more to what you might have on a laptop computer, as its sealed and has basically no way of peeking inside without destroying the molded plastic casing, lights up ok and shows a what im assuming is a charge, I need to find someone that has a multi meter to see that a charge is coming out of the battery.
I would have thought that all that was sent to me was a stardardised power requirement for my country(australia) as that seems to be the right amount of voltage thats discribed on the input/output, but I did need to go and buy a adapter for the wall plug as its an asian 1.

Battery charger is as shown on GM's own site if you look at the Magic Pie kit that says "NEW".

I have sent GM a email, asking what the heck is going on as im thinking that some parts were even omitted from what I paid for, I thought that a torque arm would have been an essential part of the rear wheel kit, and a the gear cog for the chain, as I had to go and buy that asa seperate piece, not to bad a price if bought seperate from the kit anyhow and was able to fit a 7 sprocket,,lol.

The main thing is that I had to buy the 24v battery as I have to underpower it rather than over power,and that was the lowest wattage I could get,  in Australia the maxamum is 200w allowed as street legal,,

[Andrew]

I have a 36v charger and a 48. The 48 does have a fan n fuse, but the 36 is just basic 'like a laptop charger' so I guess the 24 will be the same.    Are you sure your adapter plug is capable of carrying the amps/current? It most probably is, but just a thought. I just cut off the two pin plug that comes with the charger and put a U.K 3 pin on instead.

But as you say, the best and cheapest way to find out what is going on is to read the battery voltage, then put the battery on charge for ten minutes and check the voltage again to see if it has raised.

[frank]

I went back to the bike to make a check of all the wiring to make sure all was ok, and I found the problem, not battery, not charger, silly little conection on the wire to the battery had sliped back and wasnt contacting.
Fixed in 2 seconds.

3 feet of wire, feel like hanging my self with it,,  , makes me feel like I need my eyes checked, but such a simple thing can make you want to pull out your hair in frustration, such a simple little thing.

At last I can ride.

Thanks Andrew.

 

[Andrew]

In my brief experience, the only let down with electrics are wires! Keep an eye on the Anderson connector to make sure the metal spade/pole stays in place. I find the GM ones are quite loose.

If the problem continues, you need one of these.... http://uk.rs-online.com/web/p/anderson-power/2906124/  (preferbly the grey, the red can have a slightly different fitting).

To remove the old one you need to push down the metal plate inside the connector so the spade/pole can be pulled out the other end. A small screwdriver will do the job.  to fit new one, just push the metal pole throught the connector until it 'clicks' into positon, and of course, don't get your + and -  mixed up (the sort of thing i'd do).

Andrew