Hi Tamb,
Have you measured the output voltage at the charger's plug to make sure that the charger is outputting the correct voltage? (The charging voltage is usually stated on the charger label).
Some batteries require the power switch to be in the ON position while charging the battery, so it might be worth trying to charge it with the battery switched ON and see if it makes a difference.
If you cannot find an obvious fault with either the battery or the charger, you may have to contact your supplier for further assistance, assuming it is still under warranty.
Alan