Order 0RE92605PY727845R FROM GREECE

[titanas1]

I have ordered and pay for a ebike kit from your Company in 21.9.2009 with your reference number : 0RE92605PY727845R. But I have not any information about the shipping details and I haven’ t received the ebike kit yet.
Please, inform me by email: details information for the shipping date, the transportation company and  the transportation documents.

[KES]

I'm getting the same silence treatment. I ordered on Sept 29, and sent an email on 5 days later (on Oct 4) asking what carrier (UPS, FedEx, USPS, etc) was delivering my order. Nothing. 

I also got charged an "International transaction" fee which was NEVER mention prior to ordering. What gives here?

My order referenece number is 12635669Y51278007

[jeepnauta]

Sorry, my english is not good

From 1 Oct to 8 Oct is the China National Holiday,

Major part of China's People are in holidays.

[GoldenMotor]

Hello,

Our holidays are ending soon, I will get back to you ASAP.

[KES]

Sorry, my english is not good

From 1 Oct to 8 Oct is the China National Holiday,

Major part of China's People are in holidays.

This DOES NOT excuse the lack of communications. There was NO mention of potential delays due to "holidays", either on the Golden Motor website, OR by email. Also, my order was placed 2 days BEFORE the holidays (September 29).  And as with member Titanas1, I have NO clue what carrier is used for shipment. 

[KES]

Hello,

Our holidays are ending soon, I will get back to you ASAP.

It's been two weeks now since I ordered, and have NO merchandise or explanation as to why.

1. When was my order shipped? If not, why?
2. If shipped, what carrier was used?
3. Why was I not notified that I would be charged an "International transaction fee"?

[GoldenMotor]

Hi,

If you ordered batteries you may need to wait for a few more days, because our batteries was out of stock since september 28th, the webmaster was not notified of this. Holidays ended on the 8th and the batteries were delivered to the warehouse in china on the 11th, hence you would need to wait a few more days. We apologize for the inconvinience caused, however this long holiday could not be avoided, it is illegal for companies to operate during public holidays. We hope to have your understanding.

Yours,
GM Warehouse

[KES]

Hi,

If you ordered batteries you may need to wait for a few more days, because our batteries was out of stock since september 28th, the webmaster was not notified of this. Holidays ended on the 8th and the batteries were delivered to the warehouse in china on the 11th, hence you would need to wait a few more days. We apologize for the inconvinience caused, however this long holiday could not be avoided, it is illegal for companies to operate during public holidays. We hope to have your understanding.

Yours,
GM Warehouse

I ordered NO batteries. You are evading my questions;

1. When was my order shipped? 
2. If shipped, what carrier was used?
3. Why was I not notified that I would be charged an "International transaction fee"?
 
Quoting the email you sent me on 29 Sep 2009:

"Golden Motor has immediately started processing your order and the package will be delivered within 5-10 business days."

[e-lmer]

Hostility. 
The absolute best way to get someone to
care about your situation.

[KES]

Hostility. 
The absolute best way to get someone to
care about your situation.

To the contrary e-lmer, you are adding your own interpretation. Note my first email to Golden Motors 5 days after I ordered - it was met with the same silence:

[ccbreder]

What. No overnight delivery.

Sept. 29 to date has not been 5 to 10 business days, China calender.

[Badbaz]

I can understand the fustration, im in the same situation, but to be fair I have had response, but not all my questions have been answered,

Its a real shame that the level of service is not matched to the quality of the product...

Golden Motors need to improve their communications, from what I now know the products are delivered in two batches, why don't the emails of delivery notes state this?

What about a tracking number to aid us in keeping it together while we wait....

Food for thought!!

BAz

[GoldenMotor]

All our carriers were by EMS or TNT.

Please attach a copy of your receipt no. to an e-mail and send it to TOM : zhourenli@goldenmotor.com for him to check your stuff for you.