Hi, I have been a GM customer for several years (3 kits + accessories).
I had problems with fried hall sensors. First time, I had my motor repared by GM for free. Very honest, although it took 3 months (!) So when they fried again, I decided to use a sensorless controller.
I think that Mr Yao needs to improve communication, because he seems very busy. So when you e-mail him, if you are lucky you get a reply, or often you don't.
Never had a problem with payments.
In summary, considering the prices, I am rather satisfied and will order soon again with confidence.