It is possible that the controller has the + and - reversed.
Mine came that way.
On my Std 36V controller with the power connector
closest to the controller, the red wire connector is a flat
(spade?) connection on the red wire perpendicular to the
widest side of the plug.
Unplug that connector, then connect your fuse and battery
and make sure that your +36 Volts goes to the pin that
will connect to the red wire on that plug.
Hard to say, easier to draw: