I gradually built up the volts in the pack to 37.5 but I noticed on a short run that twisting the throttle killed the green LED on the battery indicator, which came back on when I released the throttle. I am not very keen on doing any distance and end up in the middle of nowhere with a flat battery again.
Tom, your battery pack consists of 40 x 4Ah cells, configured as 10 groups of 4 paralleled cells, which are then connected in series to produce a nominal voltage of 38V with 16Ah capacity.
If your pack is only being charged to 37.5V, that's only 3.75V per cell, so your pack is already 95% discharged before you even set off!
You're not going to go very far using just the last 5% of your battery's capacity
(approx 0.8Ah), and it's not recommended to completely discharge the battery pack if you want to maximise its life expectancy.
Your battery should be almost 42V when it is charged correctly, and until this happens, I would recommend you try not to use it.
The following diagram shows a typical discharge curve for a Lithium Manganese cell, which should give you a rough indication as to the current level of your pack.
I do hope Tom
(GM Tom) is able to sort your problem out soon, as it must be extremely frustrating for you.
Alan