Thanks--I'll call the Phoenix and Seattle numbers on Monday.
I expect that they will tell me that they can't help me because I did not buy from them, but they may some ideas and it will probably work better than what I just spent the last hour digging up:
I may just do what you are doing--especially if you figure out how to improve upon the original.
The drop out incident had me thinking I should just pack it in but someone on endless sphere did a study and determined that drop out failure was from vibration and/or poor installation. I had plenty of vibration with all the times I ran it through the phase check routine.
I think they are in over their heads with Magic Pie orders and are focusing their efforts there. But, heck, I'd be happy if they just said that and told me they would get back to me in a month. They do find time to zap some of my rants but not all of them or me which leads me to believe they are dealing with trees and not forests.
Try be a little more optimistic.
It might be better to call the GM USA head office first as they have more adminstrative power with the dealers. Explain your situation in kind and be patient please.
I want to help you through this as best as I can, and because I am somewhat a third party you may take some friendly suggestions from me.
Chances are they will get the closest dealer with enough stock to forward a replacment hub and send a refund to the dealer or another hub in the next order. Their banking details are common between each other and dealings are common place.
It would save both GM and yourself so much money and grief to do it this way.
If you read this web site you can get a feel of the way GM works.
http://www.goldenmotor.ca/Warranty.phpAll Golden Motor products feature a full one year warranty! We believe in and stand by our products!. Beware of other dealers that charge a Pre-Delivery Inspection which means if you buy a 900 dollar conversion kit and want a warranty they will charge you an additional 150 dollars or so to inspect their own product before they sell it to you and then provide a warranty. We have NO Pre-Delivery Inspection charge for a warranty. Our warranty is included in the price of all our products and is good for one full year.
From how I understand it dealers buy from GM and have containers shipped with GM products to cut shipping costs down, the dealer works as a QC in between the factory and the buyer short circuiting most problems.
GM works from china to places that don't have a authorized dealer and to their own country so they need a web site too.
Many people desire to buy from the factory to save a few dollars and GM offer factory prices and factory grade products IMHO. It is not practical for them to retail from China to the world and this is why they sort dealerships.
GM does try to encourage to use your closets GM dealer and I have seen them protest this time and time again.
Even if I was to buy a Hub from GM and there was no dealer in my country I would still be better off having the hub sent from an Authourised dealer from another country because I would have it tested before it was sent.
Please call the USA head office first as an authorized dealer just may not know what to do with your case and turn you down.
USA Office:
Golden Motor USA Inc.
8261 E Evans Road
Suite 103
Scottsdale, AZ 85260
USA
Fax: (480) 948-3163
Tel: 480-234-8456
Sales: usasales@goldenmotor.com
