Thank you Alan
firstly we solved this by finding the software on the Canadian forum. We were sent the wrong software and did not know it.
"HPCMIS_WIN.rar" from your forum, that included the driver was needed... then it was pretty straight forward to at least talk to the controller. we are progressing at last....
So, if anyone has this problem, the answer is to get the correct software from the Canadian site ( it is nowhere on the main site)
Norman