These batteries should be charged every 6-8 weeks if they are not being regularly used to prevent the voltage from falling too low, so it's possible that one or more of the battery's cells may have been damaged if it has not been charged for a whole year.
Hopefully, if you're really lucky, it might just be due to one of the cells holding its voltage over time much better than the others, and this could cause the cells to be unbalanced and the
BMS may be disconnecting the charger when the highest cell reaches the maximum cell voltage (3.65V) well before the other weaker cells have all been able to reach a similar voltage.
Leave the battery on charge until the green light comes on and then measure the voltage at the power output socket
(with the key turned to the "ON" position) while the charger's green light is on. If it is a lot lower than 58V then leave the battery on charge for 24 hours
(to hopefully allow the cells to become more evenly balanced) and then check the output voltage again.
If the voltage has increased significantly over the 24 hour period but is still not above 57V, I would suggest leaving it on charge for even longer to see if the cells will balance even more, allowing the battery voltage to increase nearer to the expected charge termination voltage
(58.4 V).
However, if the voltage does not noticeably change
(and is still a lot lower than the 58.4V charging voltage) you may have to dismantle the pack to enable each of the cell voltages to be checked individually to try and locate the cause of the problem.
Alan