To get the cell configuration straight; there are 4 cells in parallel (making a 3,7V/16Ah pack), which there are 10 of in series.
With 500 charge cycles behind it, I guess your pack are near the end of its life. On paper, the specs says 800-1000 cycles - but that's on paper. My pack gave up after around 200 cycles...
I bought an 'iCharger 1010' charger that's capable of charging 10 cells with up to 10A, and it has an usb port for logging and loads of charging programs. With that charger, I saw that each cell group charged and discharged rather close to each other, but the capacity was reduced to around 9Ah for the whole pack, and I couldn't run more than 10-15km before lvd kicked in, opposed to 35-40km when new... (Over half the capacity, but only 1/3 of the range, due to tired cells..)
When the capacity of the cells are reduced, so are their capability to deliver top amps without significant voltage drops...
The cells are mounted in some plastic frames that are hot-glued to the aluminium frame. To get the cells out, you have to break those hot-glue points loose with a flat screwdriver or similar, then slide the whole package out.
But with 500 cycles, I think you will find that all cells are equally reduced in capacity...