GoldenMotor.com Forum

General Category => General Discussions => Topic started by: kostelacj on June 19, 2009, 04:55:06 AM

Title: Critical Part Missing from Order
Post by: kostelacj on June 19, 2009, 04:55:06 AM

I ordered a 36V 750W 20" rear wheel motor kit AND the Li-Ion 16Ah battery at the same time. However, there was no power cable as described in the manual with either the battery or the kit. Nor could I find anything telling me I was supposed to order it separately, has anyone else had this problem? If so, has anyone else found a proper connector for the battery so that I don't have to rig something?

I love the product and would love to be able to carry this kind of thing in my custom bicycle shops in Houston and Ft Lauderdale, but not being able to find parts is a problem or having to order each part individually when buying a kit seems like a nightmare. Seems if the folks at Golden Motor could be more clear or would work more closely with someone in the states we could open this market up to these products. Thoughts anyone?

Kind regards,

John

Title: Re: Critical Part Missing from Order
Post by: e-lmer on June 21, 2009, 02:46:19 AM

John;

The power cord should have come with the kit.

Email 'sales@goldenmotor.com' with your complete address information
and tell them:

   The power cord that goes from the speed
   controller to the 36V LiFePo4 battery pack was missing. 

   Please mail me one.


Keep the message brief, 3 key points that take no time to read:
1) What's wrong, 
2) what you expect them to do.
3) Where to ship.

Title: Re: Critical Part Missing from Order
Post by: kostelacj on June 21, 2009, 04:58:39 AM

I have done that and it was suggested by them that I buy one.

Title: Re: Critical Part Missing from Order
Post by: Perbear on June 21, 2009, 10:14:32 PM

On my 16Ah battery a loose mating battery connector was included with the battery, and losse connectors for the power was included with the controller. I had to supply my own wiring between these items.

Title: Re: Critical Part Missing from Order
Post by: GoldenMotor on June 22, 2009, 05:02:17 AM

Extreme apologies on my behalf. We will ship you a connector immediately. This was a very stupid mistake we made.

Title: Re: Critical Part Missing from Order
Post by: kostelacj on June 22, 2009, 02:46:01 PM

Thank you, I appreciate the help.
There has been much interest in this product in my area. Who do I talk to about being able to carry this product regularly?

Thanks,

John

Title: Re: Critical Part Missing from Order
Post by: e-lmer on June 23, 2009, 07:39:27 PM

This was in another topic.
Hope it helps.

Elmer.

Quote

How to become a GoldenMotor Dealer?

To set up your account with us, we would appreciate the following information and items:

1) Brief description of your place of business.
2) Business card and/or a copy of your letterhead.
3) Business experience/Customer service experience.

Please attach the above items and E-mail them to sales@goldenmotor.com
IMPORTANT: E-mail subject must be labeled as "GoldenMotor Dealer/Distributor APPLICATION <your country>"


Upon receipt of the above information and approval of your registration, we will be happy to forward to you the dealer/distributor discount information. Please note that there is a USD$5000.00 minimum initial net order.

Title: Re: Critical Part Missing from Order
Post by: kostelacj on June 24, 2009, 05:27:07 AM

Thank you.

If this is still the case, then I am looking forward to doing some business.

Title: Re: Critical Part Missing from Order
Post by: kostelacj on June 30, 2009, 06:26:29 AM

I am still waiting for the cable promised above. When can I expect it?

Thanks,

John

Title: Re: Critical Part Missing from Order
Post by: GoldenMotor on July 01, 2009, 03:30:27 AM

It is already sent out.