I ordered the MP3, a rear rack, freewheel removal tool and a 48v lifepo battery off of Gary in Ontario who runs Golden Motor Canada's online shop. Anyway, I was hesitant to send well over $1000 online to some company I have never heard of but after reading many posts I took the chance. So, my package finally arrives and I have two problems. I ordered the twist grip throttle and received the thumb throttle and the freewheel tool is nowhere to be found. So I email Gary about it and he says he will mail me out the tool I ordered and never said anything about the thumb throttle (guess I can live with that). So upon assembly I find my pie wheel binds so I'm kinda pissed that I don't have this tool and it looks like its weeks away. So I end up buying one from a store and die grinding the hole out so that it fits. Almost a month later I'm wondering if this tool will ever show up so I track it down and it turns out Gary sent it to a different address than where he sent everything the first time and the tool has been sent back to him. So, they charge him shipping costs of $25 to send it back and he emails me telling me that he will not ship it out to me to my correct address because he incurred to much shipping costs now on this item and he is loosing money. So, now because of an error on his part on my initial order I am now out $20 and never did get the tool I ordered and paid for. Now I know its not a lot of money but when I buy something online and pay you my money I fully expect that I should get it even if you make a mistake and forget to put it all in the box. Any additional costs should be absorbed by the company for this error as costs of doing business. Also, I was thinking about ordering another $1000 set up in the future and now I would not. Who knows I may only end up getting half my order. I asked him if it would be easier to just refund me the money spent on this tool and he refused that as well. I hate that when you order online you have to pay up front and no guarantee you will get what you paid for. I've tried working this out with Gary and he feels I should just accept this loss as I'm already ahead due to a coupon code promotion I was able to use. Again, not about the money its about his error and the fact that if I had really needed this tool and not been able to fabricate one on my own I would still be waiting (almost two months) and not be able to use my MPIII yet and I guess I would have had to order and pay him again for it and missed over two months of summer bike riding time before I got everything working. Not a very good way of doing business Gary.
Doug please try to look at this as if you were an outsider looking in.
First you called and emailed a few times trying to decide on a kit. I helped you as much as I could.
Shortly after that you purchased a kit
When I was ready to ship I noticed you had not entered the coupon code .i looked at your email address and remembered you from previous conversations and how your spouse was concerned about the price of a kit.
I thought "hey I'll do him a favor and refund him the difference he would have saved if he had used the coupon. Maybe he forgot or didn't even know but I'll refund him anyway".
This is not something I do for everyone. If someone orders something like a battery and then also orders a charger I tell them a charger comes with the battery and refund the charger. But if people don't join the newsletter or read the newsletters on the website and I don't notice a missed coupon nothing is ever done. So be it, thats the advantage of being a subscriber.
I then refunded you 88 dollars and change for no reason other then doing you a good turn.
I then shipped your order using PayPal shipping and checking the address against the website info, every thing was fine.
Then when you received your items you informed me of the missing freewheel. I asked you to be sure. You said You checked again and no tool.
I then packed a tool in a box and again using the transaction record from this order I clicked "Ship another" and sent you the tool. It went to the wrong address as you had 2 addresses in PayPal. When I told you about it you even used a lol and said that's my old address. I just deleted it now. Ship it again or give me a refund. I don't need it anymore. I could use a USB cable send me one of those instead. I replied saying the USB cable is more but we could do something. You never responded.
After getting the tool back and paying 12 dollars to ship it to you and 24 more when it came back I am out another 36 dollars for doing nothing other then trying to help you get on the road.
I did not know you had 2 addresses in PayPal and why would I even think that. I did not even occur to me to recheck as the other item got there fine. It's only been a week, you didn't mention you moved or anything.
Now after giving you an 88 dollar break and spending another 36 dollars to get it right I'm down 126 dollars form the original transaction. But the tool is back so I'm down 106 dollars. Actually a bit more as I have rounded down all the numbers.
I thought when I wrote to you explaining the situation on the costs you may think to yourself, "well, gary was nice enough to give me a break and he is down over 100 dollars from the original transaction. I actually made one for only 12 dollars so I'm still up 76 dollars from the original transaction maybe I should be reasonable and cut him some slack. After all he did give me back over 88 dollars in the first place when I didn't even expect it. It's obvious that neither one of us would think the second item would go to the wrong place".
Well I could not have been more wrong. Your response has been"how is that my problem" and the threats and insults have not stopped.
I see you contacted paypal but they told you it was past the 45 day limit. I offered you several times to ship it all back and I would refund it. I also spoke with PayPal and since the 45 day limit is passed so they do not process any investigations on expired transactions
The explanation I got was only a theory. They said the following.
- You most likely had your old address as your default address.
- When you ordered my website either passed the address to PayPal or you entered or selected a different address to ship to then your default address at PayPal.
- Later when I clicked "ship another" I entered the box size and weight. The label was printed with you default address and I mailed a box with your name on it.
There is no drop down box with various addresses to ship to. Only one address is listed. You finish filling the form and process it. Because your default address was your old address and that is what came out on the label the box went to the wrong place. I have mailed 1000's of boxes and don't remember anyones address. Why would I even try. I never enter them. They come up automatically. I just remember you as Doug from Alberta.
I was hoping we could both accept at least part of the blame and a compromise could be made but I guess not. In you opinion I should just bleed until I'm dead. Please don't respond to quickly, think about it. Maybe even have others read this. Do you really think I am ripping you off?
Enjoy the Ride!
Gary
Your first post before you edited it after I replied
I ordered the MP3, a rear rack, freewheel removal tool and a 48v lifepo battery off of Gary in Ontario who runs Golden Motor Canada's online shop. Anyway, I was hesitant to send well over $1000 online to some company I have never heard of but after reading many posts I took the chance. So, my package finally arrives and I have two problems. I ordered the twist grip throttle and received the thumb throttle and the freewheel tool is nowhere to be found. So I email Gary about it and he says he will mail me out the tool I ordered and never said anything about the thumb throttle (guess I can live with that). So upon assembly I find my pie wheel binds so I'm kinda pissed that I don't have this tool and it looks like its weeks away. So I end up buying one from a store and die grinding the hole out so that it fits. Almost a month later I'm wondering if this tool will ever show up so I track it down and it turns out Gary sent it to a different address than where he sent everything the first time and the tool has been sent back to him. So, they charge him shipping costs of $25 to send it back and he emails me telling me that he will not ship it out to me to my correct address because he incurred to much shipping costs now on this item and he is loosing money. So, now because of an error on his part on my initial order I am now out $20 and never did get the tool I ordered and paid for. Now I know its not a lot of money but when I buy something online and pay you my money I fully expect that I should get it even if you make a mistake and forget to put it all in the box. Any additional costs should be absorbed by the company for this error as costs of doing business. Also, I was thinking about ordering another $1000 set up in the future and now I would not. Who knows I may only end up getting half my order. I asked him if it would be easier to just refund me the money spent on this tool and he refused that as well. I hate that when you order online you have to pay up front and no guarantee you will get what you paid for. I've tried working this out with Gary and he feels I should just accept this loss as I'm already ahead due to a coupon code promotion I was able to use. Again, not about the money its about his error and the fact that if I had really needed this tool and not been able to fabricate one on my own I would still be waiting (almost two months) and not be able to use my MPIII yet and I guess I would have had to order and pay him again for it and missed over two months of summer bike riding time before I got everything working. Not a very good way of doing business Gary.
Your second post
Ya I didn't move Gary that was an old pay pal address from years and years ago. I changed nothing with pay pal so I'm not sure how it got sent to this old address when the first package made it to my present address no problem. Also, I filled out my info and where I wanted my items shipped to on your web page and then simply paid with pay pal as a credit card because you don't accept visa. How does my first package get sent to my house and the second package sent goes to a very old pay pal address that is different from where my first package was sent. I deleted the old address after the item was sent to it for some strange reason and I am still without the freewheel tool I ordered. Maybe you should be more clear on your web page that the shipping address will be whatever it says on pay pal not what you fill out on your site. And even then it may go to an alternate address on pay pal if you have more than one on that account. If I had made the mistake of sending one wrong part and forgetting another and then the resent part somehow got mixed up and sent to a different address I would not be telling my customers that they are SOL and they should be happy because they got a sale price. I wanted my tool or an upgrade to the usb cable which would have made me a happy customer after dealing with all these mishaps. Any other company would have made sure the customer was satisfied if they made these mistakes.
How does my first package get sent to my house and the second package sent goes to a very old pay pal address that is different from where my first package was sent.
Ok sorry about that. I will send one out. In the meantime you can take your wheel to a bike shop and have the freewheel removed. Use the spacer ring behind the freewheel so nothing binds and you should be ok. You can always take it off and remove the spacer ring once you get the tool to see if it will spin without binding. But definitely use the spacer ring behind the freewheel for now.
Gary
So upon assembly I find my pie wheel binds so I'm kinda pissed that I don't have this tool and it looks like its weeks away. So I end up buying one from a store and die grinding the hole out so that it fits.
. I've tried working this out with Gary
and he feels I should just accept this loss as I'm already ahead due to a coupon code promotion I was able to use.
Again, not about the money its about his error and the fact that if I had really needed this tool and not been able to fabricate one on my own I would still be waiting (almost two months)
Almost a month later I'm wondering if this tool will ever show up so I track it down and it turns out Gary sent it to a different address than where he sent everything the first time and the tool has been sent back to him
> Date: Thu, 24 May 2012 19:29:32 -0700
> Subject: Your purchase will be shipped by PayPal Shipping with Canada Post®
> To: EDITED@hotmail.com
> From: service@intl.paypal.com
>
> Hello EDITED NAME,
>
>
> Your package will be shipped by PayPal Shipping with Canada Post.
>
> GoldenMotor.CA used PayPal Shipping with Canada Post to create a shipping label for your package. Once the package is given to the local post office, it will be on its way to you.
>
> You can check the delivery status of your package online at:
> https://em.canadapost.ca/emo/basicPin.do?trackingCode=PIN&action=query&language=en&trackingId=721002969236EDIT
>
> Please note: Tracking information is updated throughout the day. The information is usually available by noon the next business day.
>
>
> -----------------------------------
> Shipment Details
> -----------------------------------
>
> Item Number: 721002969236EDIT
>
> Ship From:
> GoldenMotor.CA
> 1242 Alexandra Ave.
> Mississauga, Ontario
> l5e2a5
> Canada
>
>
> Ship To:
> EDITED NAME
> EDITED STREET ADDRESS
> Guelph, Ontario
> n1k1x8
> Canada
>
>
> Carrier: Canada Post
> Service Type: Expedited Parcel (1 - 7 business days)
>
>
> Insured Value:
> Signature Confirmation: No
>
> Planned Mailing Date: May 24, 2012
>
> This package has been insured. Please contact the seller if you need to file an insurance claim. You can view the claims section of the CPC website at:
Any other company would have made sure the customer was satisfied if they made these mistakes.
I don't think I did anything wrong here but you seem to think so. All I did was order from you and ask for my missing part and then never got it. I did put the plastic spacer ring on it and it binded anyway. May have been on backwards. Then drove two hours into Edmonton to find a bike store that carried this tool in a form that I could properly modify to work. I am busy too and had no reason to think that you couldn't get it to the same address as before. By the time I tracked it down it was already on rout back to you. No way to fix it at that point don't you think I would have? I then asked you if when you get it back if we could trade for the usb cable and I would even pay the difference. You replied:
I know I’m frustrated too. Sorry about that. I’ll refund it when it arrives or we can do the usb cable.
Gary
And when it arrived this is what you said to me:
I received the parcel back. The return shipping I paid to pick it up was 24.81 plus 1.22. Plus the shipping I paid to send it to you. There is nothing to refund. I got it back and I am still losing money.
Gary
No I'm sorry I'll try and get it to the right address this time for you. Or sorry do you think we could just call it even. I likely would have said OK and that would be that. It was after this point that I got upset about everything. And if Canadian tire or WalMart had screwed up my order and then sent the replacement package to the wrong place they would not be blaming me and would likely give me another one for free and then some.....I could upload all 25 emails you can go ahead if you want to do all that editing to prove something. Either way I am still waiting for the rest of my order or the refund for it. Not sure what I did to warrant not getting it in the end or some kind of apology at least? I would rather have paid full price and got what I ordered in the end.....Anyway, I'm through ranting on here and you can delete this thread or keep responding to it saying how I somehow did something wrong here and I'll keep responding.
Hey Gary,
when are you moving over to Belgium? I really like to to business with you :D
I've had problems before with my new bought MP3, but must say I'm very happy dealing with the Chinese directly.
David (Why) from GM has helped me very correct an fast.
Further, keep up the good work.
You seem to be a very fair businessman, but some people will never be satisfied no matter how much you like to help them.
please forgive me my bad English. :-[
greetings,
Deffie
I would though recommend Gary from Goldenmotors.ca as he has been very co-operative and a pleasure to deal with, a real good honest guy and great representative of the company every step of the way
I really recommend to anyone who wants to buy anything from GM China thinks about and instead buy from a retailer such as Gary GM Canada, who is totally awesome! He sells/shipping wordwide!
In this case, you get a good product and good customer support!
I've got an issue in which Golden Motor Canada sent me a defective item. 26" MP III kit. We sent the item back. Gary Salo at GMC received the item but was upset that he had to pay import taxes on the return tells us we owe him $45 for the taxes. We explain to him it is not our duty to pay the import taxes and he can request a rebate for defective items return from his taxing authority. He refused to exchange or refund. We open a paypal claim. Paypal sides with us and refunds our money. He then appeals the case and tells paypal he never received the return. They then reverse the claim and pull funds from our account. Roughly $550.
So, now Gary has our funds and our merchandise and he refuses to do anything about it.
We just lost $550.
Let me add we have bought from Gary over $2,000 worth of orders since March of this year over the course of 4 orders. All 4 orders had problems in which he'd send the wrong item or a defective item. Of the previous 3 orders he did manage to fix the issue albeit in a slow and untimely manner. Now on this 4th issue he's kept our funds and our merchandise.
Any ideas on how we can get this resolved?
I fail to see how it is fraud when you will not return the merchandise or refund our payment. As it stands currently you have our order in your possession and our funds. What more is there?
I've got an issue in which Golden Motor Canada sent me a defective item. 26" MP III kit. We sent the item back. Gary Salo at GMC received the item but was upset that he had to pay import taxes on the return tells us we owe him $45 for the taxes. We explain to him it is not our duty to pay the import taxes and he can request a rebate for defective items return from his taxing authority. He refused to exchange or refund. We open a paypal claim. Paypal sides with us and refunds our money. He then appeals the case and tells paypal he never received the return. They then reverse the claim and pull funds from our account. Roughly $550.
So, now Gary has our funds and our merchandise and he refuses to do anything about it.
We just lost $550.
Let me add we have bought from Gary over $2,000 worth of orders since March of this year over the course of 4 orders. All 4 orders had problems in which he'd send the wrong item or a defective item. Of the previous 3 orders he did manage to fix the issue albeit in a slow and untimely manner. Now on this 4th issue he's kept our funds and our merchandise.
Any ideas on how we can get this resolved?
The package was with tracking number and signature options?
This is very odd. I have no idea what you are talking about. The other transaction you reference was fine. We have that motor and it's in great working order. You are confusing our orders.
Here are the undeniable facts. We received a defective motor. We send it to you. You receive it. You then tell us we must send you an additional $45 to cover the taxes you had to pay to receive it. We refuse on the basis that a tax should not have been paid let alone by the customer returning a defective product.
I'll say it again. The fact remains, you have our merchandise AND our funds. How many more times can I say it. You still have not acknowledged this very simple fact.
This could all be resolved by sending us either a working wheel or a refund equal to the value of the wheel. Such a simple resolution and for the life of me I can't understand why it won't happen.
You're right... As we discussed per our phone call we had made the paypal dispute against the wrong transaction thus the reason for the edit. Glad we could get it figured out albeit I wish it could have been done sooner.
This issue was a miss understanding on my part and has been resolved