GoldenMotor.com Forum
General Category => Magic Pie & Smart Pie Discussions => Topic started by: Harvey_Mushman on November 06, 2009, 06:47:16 AM
-
After a fruitless search for warranty information on the GM site, I discovered one-year warranty girl on the goldenmotor.ca site:
http://www.goldenmotor.ca/Warranty.php (http://www.goldenmotor.ca/Warranty.php)
Once she finished speaking, I noticed that she watched where my cursor was moving - creepy -- but kind of cool.
Is a one-year warranty on ALL products the official policy for Golden Motor?
-
Yes. You'll all receive warranty cards soon.
-
When I first started discussion with Golden Motor about distributing GM products in Canada, the subject of warranty was as you can imagine one of the top issues. I was assured all products would carry a one year warranty. So far due to the excellent quality of the product, we have had only one failure. Once we were able to pin down the problem of the faulty item, it was replaced by a direct EMS shipment from China at no cost to the customer.
One thing I must add here is I have heard of quality issues from the past, but since I have been involved with Golden Motor I have seen nothing but top Quality Product.
I welcome comments from anyone I have had contact with in Canada or World Wide.
Gary Salo
Canada is Going Green at www.GoldenMotor.ca
-
Wow, that is creepy.
She can't look up or down tho.
:)
-
How does one make a warranty claim?
I have a defective 48V front wheel and GM keeps telling me that it is fine.
Its not fine and I am getting angry but little else is happening.
-
electrobent ... I would turn to Gary from GM Canada, even if you did not buy from him! he helped me solved some problems!
Othervise you just have to be persistent... belive me they will help and you will be sattisfied in the end!
-
electrobent ... I would turn to Gary from GM Canada, even if you did not buy from him! he helped me solved some problems!
Othervise you just have to be persistent... belive me they will help and you will be sattisfied in the end!
Hi gapy,
Thank you for the vote of confidence, I enjoyed helping you out and look forward to seeing a picture of your bike in our forums one day :O)
How does one make a warranty claim?
I have a defective 48V front wheel and GM keeps telling me that it is fine.
Its not fine and I am getting angry but little else is happening.
To electrobent
I have looked at this post a few times and checked out your video. I must say the more I look at it, the more confused I am. But is does seem you are expressing a problem that I don’t understand but others here do. That’s ok with me though, as an old ‘truck driver’ saying goes “I don’t know what this stuff is man, I just drag it around”. That’s how I feel as a GM distributor sometimes, but it’s a learning curve.
Many contributors to these forums however do stand out here with a knowledge that amazes me. Like BikeMad for example. I feel like whenever I’m making a post it feels like I am walking on eggshells down a corridor and he is 2 steps behind me waiting to pounce. But that’s, ok I appreciate that. I have friends that are the same way. I can always keep that knowledge in my back pocket and can pull it out anytime I need it. I wouldn’t want to go around spreading nonsense. It’s better to be steered down the correct path with a cattle prod, then to go wondering into the bush and get lost. That’s how I see it anyway.
If these knowledgeable people ( I don’t mean Bikemad in particular, I was just using him as an example) do think you are having a problem then I believe the correct person is Tom. If he is not responding to you then that is a problem. GM China does make the final call on a warranty issues but you should at least get an explanation.
Just my thoughts, If they don’t make sense please ignore them, I think I’ve had to many coffees this morning.
Gary
-
thanks--was there anything in particular that was confusing?
-
Like BikeMad for example. I feel like whenever I’m making a post it feels like I am walking on eggshells down a corridor and he is 2 steps behind me waiting to pounce.
Gary
Hehehe.
Does he make you fell this way?
I'm not a forum hero here but to some degree the Mod here is new to me.
I for one am glad he's around. The forums are better off with the moderator and one who is two steps behind.
That GM virtual mouth piece is an interesting piece of technology. If fact your site is rather interesting, it is almost automated. A lot needs to be developed based on this concept, you got to start some where. Like first run shes cool but can I click on her mouth to shut her up? :D
JKE.
just the same.
Good work on the site ahh, very modern concept!
-
I feel like whenever I’m making a post it feels like I am walking on eggshells down a corridor and he is 2 steps behind me waiting to pounce.
Gary,
If I was two steps behind you, you can be sure I'm there purely to offer assistance if needed, unless you were a spammer, in which case I'd definitely pounce! ;D
I'll admit to having a twisted sense of humour, but I certainly wouldn't describe myself as scary. :o
Alan
-
thanks--was there anything in particular that was confusing?
-
thanks--was there anything in particular that was confusing?
How about a link back to where your problem began, So we don't start this discussion all over again here.
Gary
-
Hehehe.
Does he make you fell this way?
I'm not a forum hero here but to some degree the Mod here is new to me.
I for one am glad he's around. The forums are better off with the moderator and one who is two steps behind.
Nah, I'm just joking around abit. Really the point was that others here definatly have more EBike knowledge then I do. Your another one of these guys as well. I was looking at this post..
http://goldenmotor.com/SMF/index.php?topic=1520.0;topicseen
Man you do enjoy a challenge. Thanks for the comments on the site :D
Gary
-
If I was two steps behind you, you can be sure I'm there purely to offer assistance if needed, unless you were a spammer, in which case I'd definitely pounce! ;D
I'll admit to having a twisted sense of humour, but I certainly wouldn't describe myself as scary. :o
Sorry just having some fun. After all you don't just follow me around here, you come to my site and tell me what I'm doing wrong there too! Haha!
Please don't be offended, I do appreciate it. Take Care..
Gary
-
thanks--was there anything in particular that was confusing?
How about a link back to where your problem began, So we don't start this discussion all over again here.
I think it started somewhere around here (http://goldenmotor.com/SMF/index.php?topic=1218.msg6143#msg6143).
Alan
-
Thanks Alan, that was my first thread and captures most of the relevant information except for the inductance measurement that started at: http://goldenmotor.com/SMF/index.php?topic=1501.0
-
Hehehe.
Does he make you fell this way?
I'm not a forum hero here but to some degree the Mod here is new to me.
I for one am glad he's around. The forums are better off with the moderator and one who is two steps behind.
Nah, I'm just joking around abit. Really the point was that others here definatly have more EBike knowledge then I do. Your another one of these guys as well. I was looking at this post..
http://goldenmotor.com/SMF/index.php?topic=1520.0;topicseen
Man you do enjoy a challenge. Thanks for the comments on the site :D
Gary
Yes I do enjoy challenges and am a gluton for punishment.
I like to learn everything about stuff from top to bottom. I tend to get all the details muddled up until they come out the right way. Then like a mountaineer who has climbed the same mountain 50 times get I sick of it and take up some other thing that confuses the hell out of myself and other people.
There is all the math that comes with knowing this stuff and once you get a feel for whats going on you can make it up or at least understand what it means.
With the motor rebuild, I think I have special needs. If I can wind a 48v hub that goes the speed of the HBS36 500watt at 48v but have the ruggedness of the 1000 watt hub maybe, just maybe I will have my cake and eat it.
-
Thanks Alan, that was my first thread and captures most of the relevant information except for the inductance measurement that started at: http://goldenmotor.com/SMF/index.php?topic=1501.0
I have spent considerable time watching your video and reading your posts. I have written to a few people at GM asking for some clarity on the situation. I'll keep you informed, hopefully without being thrown into the streets :0)
Gary
-
Gary:
Thanks very much!
--Eric
-
Eric (electrobent),
I have some good news for you:
I've just been having a long talk with Yao (and Tom) on MSN regarding your problem.
The outcome of this discussion is that they will be sending you a replacement wheel, so let's hope it arrives safely and allows you to get your bike back on the road again where it belongs.
It's 3:25am here, and I need to get some sleep, but I will catch up with you another time.
Alan
-
Alan--
Thanks very much!
--Eric
-
Eric (electrobent),
I have some good news for you:
I've just been having a long talk with Yao (and Tom) on MSN regarding your problem.
The outcome of this discussion is that they will be sending you a replacement wheel, so let's hope it arrives safely and allows you to get your bike back on the road again where it belongs.
It's 3:25am here, and I need to get some sleep, but I will catch up with you another time.
Alan
Hey, That's great! I was chatting with them through email as well at the same time. Since then I took a shower and had breakfast. I came here to spread the good news and you beat me to the punch! :)
So your off to bed now and this is when I usually get up, have a great day! (or should I say night?)
Gary
-
That GM virtual mouth piece is an interesting piece of technology. If fact your site is rather interesting, it is almost automated. A lot needs to be developed based on this concept, you got to start some where. Like first run shes cool but can I click on her mouth to shut her up? :D
JKE.
just the same.
Good work on the site ahh, very modern concept!
Haha, I feel the same way sometimes , "Where do I click to shut her up!". I did make a few changes, added new models, figured out how to get them to stop repeating themselves and automated it so you can go right through the tour with your arms folded or click on anything to get out. Hopefully its a little better now. Check it out now if you have the time..
http://www.goldenmotor.ca/Guided_Tour.php
Gary