GoldenMotor.com Forum

General Category => Magic Pie & Smart Pie Discussions => Topic started by: LeoNor on June 17, 2020, 04:02:47 PM

Title: Bluetooth APP crashing, Iphone, MP 5
Post by: LeoNor on June 17, 2020, 04:02:47 PM: Hi, I'v got a problem With Bluetooth APP, MP 5, Iphone, - app crashing when I press the Bluetooth button.
Iphone XS Max, iOS 13.5.1

Same problem on Iphone 7, iOS 13.5.1. This phone has been working earlier.

Iphone 6, iOS 12.4.6 Works just fine.
Maybe the problem is related to iOS 13.5.

Any idea what this might be?

Look forward to a solution… :-)
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: Golden Motor CA on June 17, 2020, 09:42:15 PM: Hello,

You are absolutely correct, this is an issue with the APP, It has to be updated to work with the latest firmware.

GM China is aware of it and they are working on an update. They have said it should be done in a couple weeks.
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: LeoNor on July 29, 2020, 04:47:09 AM: Hello,

Is there anything new about updating the APP for iOS?
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: ColinB on August 25, 2020, 09:56:14 PM: I too have iphone SE iOS 13.6.1 and MagicPie-ui APP crashes when selecting blue tooth connection. Is there an ETD on the updated APP?
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: Golden Motor CA on September 03, 2020, 12:16:32 PM: I Just got confirmation, that the IOS app has been fixed.

you will need to update the APP.

https://apps.apple.com/ca/app/magicpie-ui/id1446228526

please let me know if you are still having issues

Thanks
Muj
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: Bikemad on September 03, 2020, 12:53:37 PM: Quote from: Golden Motor CA on June 17, 2020, 09:42:15 PM
GM China is aware of it and they are working on an update. They have said it should be done in a couple weeks.
Quote from: Golden Motor CA on September 03, 2020, 12:16:32 PM
I Just got confirmation, that the IOS app has been fixed.

Does this mean that a typical Chinese week has thirty-nine days instead of seven? :-\

I sometimes forget what day of the week it is, and that's with only seven days to choose from. ::)

On a more serious note, let's hope this updated version of the IOS APP cures all the problems that people have been experiencing with the previous version.

(https://i.imgur.com/FnmD5lE.png)

Alan
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: Nimrod on September 17, 2020, 06:55:38 PM: thats great for iphone people but what about the android people like me? I'm still waiting for an update of the app for android 9 or 10, because it is not working...
Thanks

Nimrod
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: P3yot3 on November 21, 2020, 08:35:30 AM: Same problem here - Android app is woefully out of date, crashes constantly & mostly doesn't work properly. I guess that's why it's not available on the play store?
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: P3yot3 on December 02, 2020, 08:16:24 AM: So.....will GM be updating their android app anytime soon so that it works on latest android versions?......anyone from GM care to chime in here?
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: Golden Motor CA on December 27, 2020, 05:28:13 PM: working on it.

will get back to you as soon as I hear back from them.
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: P3yot3 on January 04, 2021, 08:37:53 PM: Quote from: Golden Motor CA on December 27, 2020, 05:28:13 PM
working on it.

will get back to you as soon as I hear back from them.

YAY! Good to know, thanks. I can't understand why they've not bothered with doing it for so long TBH, but at least their customers now know that they are finally doing something about it.
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: P3yot3 on February 02, 2021, 02:39:55 PM: Quote from: Golden Motor CA on December 27, 2020, 05:28:13 PM
working on it.

will get back to you as soon as I hear back from them.

Hi,

Have they got back to you yet with an update? It's been another month without bluetooth connectivity - have I wasted my time upgrading to MP5? I'm on the verge of returning the whole lot & using a different manufacturer....
Title: Re: Bluetooth APP crashing, Iphone, MP 5
Post by: Golden Motor CA on February 02, 2021, 04:53:00 PM: I have followed up with them multiple times.

still have not gotten an update.

The issue is the APP is managed by a 3rd party so it take much longer to update than it should.

I have reached out to them again. this time I reached out to the CEO as well.