I just finished installing a new Magic Pie IV vector control motor on a cruiser. I downloaded the software from the Golden Motor website and extracted the compressed files in my laptop. I connected the USB cable into the wire harness on the bike and opened the device manager to see what com port it was connected. The com port was COM 3 on my computer and in the box in the configuration. When I clicked on the blue helmet I paused and "time out" came up on the screen. Then nothing happened when I turned on the bike electricity. This is the Magic Pie IV that was going to be separated and put into a Magic Pie III wheel. So it was hit with a impact hammer to try to split and I think hitting it like so was not good. The controller is dust.