something strange about communication

[kmleon77]

HELLO
I had some trouble with my only 5 months old controller
I asked GM : what about the warranty  ?
and no answer
I had no time to wait for a ONE month late answer so I decided to order a new controller cos needed one ( costs 90 dollars including shipping to france )
and only 6 days after I received my new controller !!!!!

that means that GM LISTEN TO YOU when you order something to them
and they do NOT LISTEN TO YOU when you ask the replacement an under warranty broken thing

something I do not understand
may be I should learn how to talk chinese !!!!

can you explain to me

fred

[Hardcore]

Different people do, warranty claims and orders. NOt the same I think

[kmleon77]

YES OF COURSE I NEW THAT
BUT NOT NORMAL
one service is working
and the other is on holidays ?
 
fred

[GM Canada]

HELLO
I had some trouble with my only 5 months old controller
I asked GM : what about the warranty  ?
and no answer
I had no time to wait for a ONE month late answer so I decided to order a new controller cos needed one ( costs 90 dollars including shipping to france )
and only 6 days after I received my new controller !!!!!

that means that GM LISTEN TO YOU when you order something to them
and they do NOT LISTEN TO YOU when you ask the replacement an under warranty broken thing

something I do not understand
may be I should learn how to talk chinese !!!!

can you explain to me

fred

Who did you write to and who did you buy the second controller from? Both GM China? or Dealer?

[kmleon77]

HELLO
order it to china
and wrote to Tom and sales service
fred

[GM Canada]

HELLO
order it to china
and wrote to Tom and sales service
fred

Try another email, if no response try calling them. There number is on the site at Goldenmotor.com somewhere.

Gary

[kmleon77]

hello
thanks
gonna try that
nothing to loose
see you
fred

[LOLO]

hi fred have you calling from france to china ? it's the price of one controller...!

[kmleon77]

hi
no just ordered a new controller : 60 euros shipping included
fed up with fighting against people that don't want to listen to what you say cos' they don't like it
fed up with loosing time and energy
had no other choice
what a pity
fred

[GM Canada]

hi fred have you calling from france to china ? it's the price of one controller...!

First off, I can't defend China's lack of response to fred's situation. As a GM dealer this bothers me alot.

But I would like to state that calling GM China is not as much as you would think. I have used calling cards bought at the corner store and paid 1.1 cents a minute. According to the link I pasted in below, this Calling Card company (which is the first one I found in a google search) . Calling from france to China is 2.9 cents a minute or 688 minutes for 20 dollars. So a 65 dollar controller would be just over a 40 hour phone call. I cant imagine talking on the phone for 40 hours but I guess its possible. Also since they are only open 9 to 5 (China local time) I guess you could be on the phone 8 hours a day for 5 days. Personally if it was my money, I would make the call.

Follow the link, I'm not recomending these people, this is just an example. I'm sure you can buy calling cards over the counter quite easily in France just like most other countries in the world.

http://www.nobelcom.com/phone-cards/calling-China-Shanghai-from-France-101-67.html

Gary

[LOLO]

Yes Gary i'm sorry, it was just a image...It is the principle which disturbs me, no answer by e-mail then we phone..
In France and in Canada to I think, we have a other  Smell of the honor...!
Making money is good but it's not the only way of life...!!

[kmleon77]

hello
think the same !
just fed up with arguing
but I am happy with my pie
just angry against people that do not make their job properly , honestly
I am about to buy a third pie for another bike
hope to have an answer from GM one day that's it after 3 pies bought
fred

[GM Canada]

I understand your frustration and feel for you. I do not try to hide from the facts but eggagerations don't help either. Actually if you did call china you would be surprized at  how poor the phone connections can be. It almost like those first missions into space and the way the communications sounded then..

Gary

[LOLO]

i'm ok Gary but a other reason for complicate the phone commuincation for me is if Tom speak a good english it's not the same for me....! 
when i'm write if I don't find a word I go in traductor and it's ok....
but i'm gone better....

[Electrobent]

I am in the same boat but I refuse to send more money to the black hole of China.

Its $90 for a GM controller delivered and $130 for custom Infineon from San Francisco.

I am going with San Francisco.

If we all rebel maybe GM will learn what the word "Customer" means.