General Category > Magic Pie & Smart Pie Discussions

Magic Pie Warranty?

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Harvey_Mushman:
After a fruitless search for warranty information on the GM site, I discovered one-year warranty girl on the goldenmotor.ca site:
http://www.goldenmotor.ca/Warranty.php

Once she finished speaking, I noticed that she watched where my cursor was moving - creepy -- but kind of cool.

Is a one-year warranty on ALL products the official policy for Golden Motor?

GoldenMotor:
Yes. You'll all receive warranty cards soon.

GM Canada:
When I first started discussion with Golden Motor about distributing GM products in Canada, the subject of warranty was as you can imagine one of the top issues. I was assured all products would carry a one year warranty. So far due to the excellent quality of the product, we have had only one failure. Once we were able to pin down the problem of the faulty item, it was replaced by a direct EMS shipment from China at no cost to the customer.

One thing I must add here is I have heard of quality issues from the past, but since I have been involved with Golden Motor I have seen nothing but top Quality Product.

I welcome comments from anyone I have had contact with in Canada or World Wide.

Gary Salo

Canada is Going Green at www.GoldenMotor.ca

e-lmer:
Wow, that is creepy.
She can't look up or down tho.

:)

Electrobent:
How does one make a warranty claim?

I have a defective 48V front wheel and GM keeps telling me that it is fine.

Its not fine and I am getting angry but little else is happening.

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