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Feedback on Magic Pie
Magic Poop:
Well here is my feedback and I am sure you can tell by username I am not impressed with this unit.
I bought this thing just before Christmas from Gary Salo @ Golden Motors.ca
I rode it a total of 3 times and less then 20 kms and the thing just died.
I emailed Tom and he had me test it by bypassing the controls to see if the problem was my wiring or in the controller.
The test result show and I quote from Tom "Your controller is broken"
I emailed Tom back to have this thing exchanged.....really I would like a refund but don't think that is possible.
Now it is day 2 and TOM has not bothered to email me back.
I have been in contact with Gary and he also has had no luck hearing from Tom either but did assure me he would call tonight.
I also have to say the motor is extremely slow, not what I what I had hoped for when paired with a lifepo4 36 15 amp battery.
Between the performance and the fact that it broke after extremely light use for a short time( I didn't even jump a curb)
I would NOT recommend the Magic Pie, once the controller fries you have to replace the whole unit. Not to mention the beating the controller must take between the added extra heat from the motor and the R.P.M.'s it has to endure.
I would though recommend Gary from Goldenmotors.ca as he has been very co-operative and a pleasure to deal with, a real good honest guy and great representative of the company every step of the way, even now that I am having issues with the unit.
I am sure they have other products that are great but unfortunately The Pie not so great.
muzza.au:
--- Quote ---and the R.P.M.'s it has to endure
--- End quote ---
The controller in the MP doesn't actually move. Its fixed to the stationary axel and stators and its the magnets and outer casing/spokes and wheel that moves around them.
muzza.au
GM Canada:
--- Quote from: Magic Poop on January 27, 2010, 07:34:23 PM ---
The test result show and I quote from Tom "Your controller is broken"
Now it is day 2 and TOM has not bothered to email me back.
--- End quote ---
Hello MP
Please have a little patience, with a new product there are bound to be some failures. Allthough I understand your frustration, It has only been 2 days since it failed and we are dealing with a company based on the other side of the planet. I do believe that Philip is out of the country on business and probably a few other key decision making people. They are exactly 12 hours opposite our time so Ill be calling after 10pm If I do not get a response in email by then. I will be in touch as soon as I know anything.
I do thank you for your positive comments though :)
Gary
GM Brazil:
And the heat management is nice. I live in Brazil and for the last 60km of MP riding the temperature here was about 30ºC up every day. They have a clever design to manage the heat issue. You really get bad luck, I hope the warranty solves it but as the factory is in China, and you know it when you bought, It will take some time to solve.
I was reading for a long time before choose Golden Motor and the MP kit to buy (and test, I'll be a Dealer very soon), all the problems I found that other clients had with their motors or batteries was solved by the warranty by replacement of the unit, was not quick, but ALWAYS solved.
GM Canada:
Hello MP,
I have confirmation from 2 people at GM HQ that the "behind the scenes" decision maker is away until Friday (Thursday night our time). Hang in there another day.
Gary
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